Terms and Conditions
for the Online Shop at
www.marmuro.com

I. General

  1. These Terms and Conditions specify the general conditions, rules for accessing the Online Shop, and also for the provision of services electronically and for sales via the Online Shop at www.marmuro.com by Marmuro® Rafael Białożyt with its seat at ul. Dworcowa 22, 34-360 Milówka.
  2. The Seller may be contacted by:
    1. email: info@marmuro.com,
    2. telephone: +44 20 312 96 154,
    3. contact form available at: http://www.marmuro.com/contacts
  3. These Terms and Conditions are always available on the website www.marmuro.com, which allows the Users to download, display and record their content by printing or saving them to a data carrier at any time.

II. Definitions

The words and expressions used in these Terms and Conditions shall have the following meaning:

  1. Business Days – these shall be the days from Monday to Friday, excluding public holidays;
  2. Consumer – a natural person engaged with the entrepreneur in a legal activity not connected directly with this person’s economic or professional activity;
  3. Entrepreneur - a natural person, a legal entity and an organizational unit without legal personality, which is vested with legal capacity by special provisions, and which conducts business or professional activity on its own behalf;
  4. Customer – shall mean a Consumer or an Entrepreneur who is placing an Order in the Shop;
  5. Civil Code – the Act of 23 April 1964 (Journal of Laws No. 16, Item 93, as amended);
  6. Account – a part of the Online Shop ascribed to the Customer that he can use to perform specific actions in the Online Shop;
  7. Carrier – an entity or a person delivering Goods ordered by the Customer;
  8. Terms and Conditions – this document;
  9. Registration – a one-time procedure whereby the Customer creates an Account, which is done by means of a registration form made available by the Seller on the Online Shop website;
  10. Online Shop (Shop) – the websites where the Customer may, in particular, place Orders;
  11. Seller - Rafael Białożyt with business activity under the company name Marmuro® Rafael Białożyt, address: ul. Dworcowa 22, 34-360 Milówka, entered to the Central Business Activity Register and Information Record System maintained by the Minister of Economy, Taxpayer Identification Number NIP: 5532500102, National Official Register of Business Entities REGON: 362311834;
  12. Goods – the products presented in the Online Shop, with their description available with each of the presented products;
  13. Sales Agreement – a sales agreement of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer;
  14. Services – the services rendered electronically by the Seller for the benefit of Customers within the meaning of the provisions of the Act on Rendering Electronic Services dated 18 July 2002 (Journal of Laws No. 144, Item 1204, as amended);
  15. Act on Consumer Rights – the Act on Consumer Rights dated 30 May 2014 (Journal of Laws 2014, No. 827);
  16. Act on Rendering Electronic Services – the Act on Rendering Electronic Services dated 18 July 2002 (Journal of Laws No. 144, Item 1204, as amended);
  17. Order – declaration of the Customer’s will leading directly to conclusion of a Sales Agreement, specifying in particular the kind and amount of Goods.

III. Terms of Use for the Online Shop

  1. The Online Shop may be accessed if the IT equipment used by the Customer meets the following minimum technical requirements:
    1. a computer or a mobile device with access to the Internet,
    2. access to electronic mail,
    3. a web browser Internet Explorer - version 11 or newer, Firefox - version 28.0 or newer, Chrome - version 32 or newer, Opera - version 12.17 or newer, Safari - version 1.1. or newer,
    4. Cookies and Javascript enabled in the web browser.
  2. Using the Online Shop shall mean every activity of the Customer which familiarizes him with the Shop content.
  3. The Customer shall be obliged in particular:
    1. not to provide and not to transfer any content forbidden by provisions of law, e.g. the content which is defamatory, promotes violence or infringes personal rights and other rights of third parties,
    2. to use the Online Shop in the manner not interfering with its functioning, in particular by using specific software or devices,
    3. not to perform any actions such as: sending unsolicited commercial information (spam) or placing it within the Online Shop,
    4. to use the Online Shop so as not to disturb other customers and the Seller,
    5. to use all the content within the Online Shop solely for one’s own personal purposes,
    6. to use the Online Shop in accordance with the provisions of law applicable at the area of the Republic of Poland, with the Terms and Conditions, and also with general rules governing the use of the Internet.

IV. Services

  1. In the Online Shop, the Seller makes available Services, free of charge, which allow:
    1. to view information published in the Online Shop,
    2. to maintain an Account in the Online Shop,
    3. to access an interactive form which allows the Customers to place Orders in the Shop,
    4. to use the Newsletter service,
    5. to use an interactive form which allows the Customers to contact the Seller,
  2. The Services specified in point 1 are rendered by the Seller 24 hours a day, 7 days a week.
  3. The Agreement:
    1. for the provision of a service which involves viewing the information published in the Shop shall be concluded for a definite period and shall be terminated when the Customer closes the website of the Shop,
    2. for the provision of a service which involves maintenance of an Account in the Shop shall be concluded for an indefinite period and shall be terminated when the Customer submits a request to remove the account or uses the button “Remove Account” (Polish: “Usuń Konto”),
    3. for the provision of a service which involves availability of an interactive form allowing the Customers to place Orders in the Shop shall be concluded for a definite period and shall be terminated when the Customer places his Order,
    4. for the provision of the Newsletter service shall be concluded an indefinite period and shall be terminated when the Customer submits a request to remove his email address from the Newsletter subscription list or when he unsubscribes by the link included in the message sent as part of the Newsletter service,
    5. for the provision of a service which involves availability of an interactive form allowing the Customers to contact the Seller shall be concluded for a definite period and shall be terminated when the Seller provides the response.
  4. The service which involves maintenance of an Account in the Online Shop shall be available upon Registration. To register it is required to fill out and accept the registration form available on one of the Shop websites.
  5. Registration requires acceptance of the Terms and Conditions and submission of the personal information indicated as obligatory.
  6. The Customer may receive the Seller’s commercial information in the form of messages sent to the Customer’s electronic mail address (the Newsletter service). To receive such information, the Customer must provide a valid electronic mail address or activate an appropriate field in the registration form or the Order form. The Customer may, at any time, withdraw his consent to receive commercial information. The Newsletter shall be sent by the Seller solely to the Customer who has ordered the subscription.
  7. The Shop shall have the right to organize occasional competitions and promotions, the terms of which shall always be presented on the Shop websites.
  8. The Shop promotions may not be combined unless the Terms and Conditions for the given promotion provide otherwise.

V. The Conclusion Procedure for the Sales Agreement

  1. Information about the Goods as provided on the Shop websites, in particular their descriptions, technical and functional parameters as well as prices constitute an invitation to conclusion of an agreement within the meaning of Article 71 of the Civil Code.
  2. The Goods possess characteristic parameters connected with natural qualities of stone.
  3. All the Goods available in the Shop are brand new, free of physical and legal defects, and have been legally introduced to the Polish market.
  4. To place an Order, an active electronic mail account is required.
  5. To place an Order by telephone, a telephone line and an active electronic mail account is required.
  6. To place an Order by electronic mail, an active electronic mail account is required.
  7. Orders may be placed 24 hours a day, 7 days a week via the Order form or electronic mail, and by telephone - on Business Days from 9.00 a.m. to 5.00 p.m.
  8. For Consumers, the Agreement conclusion procedure shall be as follows:
    1. An Order may be placed:
      1. by filling out an electronic Order form with the Consumer’s information required for processing of the Order, in particular: name and surname, place of residence and email address,
      2. with the use of the Consumer’s personal information obtained in the prior registration in the Shop (a purchase via the Customer’s Account),
      3. by orally placing the Order by telephone, using the telephone number provided by the Seller on the Shop website, whereas the Order should include the Consumer’s information required for processing of the Order, in particular: name and surname, place of residence and email address; the name of the Goods and their amount, the form of delivery and the method of payment,
      4. by placing the Order by sending an electronic mail to the electronic mail address provided by the Seller on the Shop website, whereas the Order should include the Consumer’s information required for processing of the Order, in particular: name and surname, place of residence and email address; the name of the Goods and their amount, the form of delivery and the method of payment.
    2. To conclude a Sales Agreement via the Online Shop and the Order form available within it, the Consumer should select the goods, performing consecutive technical actions in accordance with the messages displayed for the Consumer and the information available on the site.
    3. The Consumer selects the Goods to be ordered by adding them to the cart.
    4. After the Consumer using the Online Shop provides all the required information, a summary of the placed Order will be displayed in a clear and visible manner. The summary of the placed Order shall include the following information:
      1. description of the subject of the Order,
      2. a unit price and a total price of the ordered products or services including taxes, together with the costs of delivery and other costs (if any),
      3. how to contact the Seller,
      4. the selected method and deadline of payment,
      5. the selected form of delivery,
      6. the time of delivery,
      7. contact information of the Consumer.
    5. To send an Order it is required to accept the Terms and Conditions and to acknowledge the “Notice on withdrawal from agreement”, and also to provide personal information indicated as obligatory and to press the button “Order with the Obligation to Pay” (Polish: “Zamówienie z obowiązkiem zapłaty”).
    6. The Order sent by the Consumer constitutes an offer for the Seller to conclude a sales agreement for the Goods being the subject of the Order.
    7. Upon placing the Order, the Consumer shall receive an email message which confirms receipt of the Order (together with a unique Order No.), with a final confirmation of all the material elements of the Order.
    8. Afterwards, the Seller shall send a confirmation of the Order placed by the Consumer to the electronic mail address provided by the Consumer, which constitutes the Seller’s statement on acceptance of the offer referred to in Subparagraph 8.6. hereinabove, and the sales agreement shall be concluded when the Consumer receives the aforementioned message.
    9. The Customers who place their Orders in the Shop by telephone or by sending an electronic mail to place an Order should:
      1. provide - by telephone or in the electronic mail addressed to the Seller - the name and amount of the Goods presented on the Shop website,
      2. select the form of delivery and method of payment from the forms of delivery and methods of payment specified on the Shop website,
      3. provide the information required for processing of the Order, in particular: name and surname, place of residence and email address.
    10. After an Order has been placed by telephone or by electronic mail, the Seller shall always send to the Consumer a confirmation of the conditions for the placed Order, which shall include the following information:
      1. description of the subject of the Order,
      2. a unit price and a total price of the ordered products or services including taxes, together with the costs of delivery and other costs (if any),
      3. how to contact the Seller,
      4. the selected method and deadline of payment,
      5. the selected form of delivery,
      6. the time of delivery,
      7. contact information of the Consumer,
      8. the Terms and Conditions,
      9. the notice on the right to withdraw from agreement together with an appropriate form.
    11. The agreement shall be concluded when the Consumer sends (in response to the confirmation of the Order conditions sent by the Seller) an electronic mail to the Seller’s electronic mail address, where the Consumer: accepts the contents of the sent Order and agrees to its processing, and also accepts the Terms and Conditions and acknowledges the notice on withdrawal from agreement.
    12. After the sales agreement has been concluded, the Seller shall confirm its conditions for the Consumer by sending them to the Consumer’s electronic mail address or in writing to the address provided by the Consumer.
    13. The sales agreement shall be concluded in Polish and its provisions shall correspond to the Terms and Conditions.
  9. For the Customers who are Entrepreneurs, the Agreement conclusion procedure shall be as follows:
    1. An Order may be placed:
      1. with the use of the Entrepreneur’s information obtained in the prior registration in the Shop (a purchase via the Account),
      2. by filling out an electronic Order form with the Entrepreneur’s information required for processing of the Order, in particular: the company name, seat or - in the case of natural persons who conduct business or professional activity on their own behalf - the address of residence and email address,
      3. by placing the Order by telephone, using the telephone number provided by the Seller on the Shop website, with the Entrepreneur’s information required for processing of the Order, in particular: the company name, seat or - in the case of natural persons who conduct business or professional activity on their own behalf - the address of residence and email address, the name of the Goods and their amount, the form and address of delivery and the method of payment,
      4. by placing the Order by sending an electronic mail to the electronic mail address provided by the Seller on the Shop website, with the Entrepreneur’s information required for processing of the Order, in particular: the company name, seat or - in the case of natural persons who conduct business or professional activity on their own behalf - the address of residence and email address, the name of the Goods and their amount, the form of delivery and the method of payment,
    2. The actions leading to the conclusion of the Agreement, in particular placing the Order, may only be performed by persons duly authorized to act on behalf of the Entrepreneur.
    3. To conclude a Sales Agreement via the Online Shop and the Order form available within it, the Consumer should select the Goods, performing consecutive technical actions by following the messages displayed for the Entrepreneur and the information available on the site.
    4. The Entrepreneur selects the Goods to be ordered by adding them to the cart.
    5. After the Entrepreneur using the Online Shop provides all the required information, a summary of the placed Order will be displayed in a clear and visible manner.
    6. To send an Order it is required to accept the Terms and Conditions and also to provide personal information indicated as obligatory and to press the button “Order with the Obligation to Pay” (Polish: “Zamówienie z obowiązkiem zapłaty”). The notice on withdrawal from agreement is addressed only to Consumers.
    7. The Order sent by the Entrepreneur constitutes an offer for the Seller to conclude a sales agreement for the Goods being the subject of the Order.
    8. Upon placing the Order, the Entrepreneur shall receive an email message which confirms receipt of the Order (together with a unique Order No.), with a final confirmation of all the material elements of the Order.
    9. Afterwards, the Seller shall send a confirmation of the Order placed by the Entrepreneur to the electronic mail address provided by the Entrepreneur, which constitutes the Seller’s statement on acceptance of the offer referred to in Subparagraph 9.7. hereinabove.
    10. The Entrepreneurs who place their Orders in the Shop by telephone or by sending an electronic mail to place an Order should:
      1. provide - by telephone or in the electronic mail addressed to the Seller - the name and amount of the Goods presented on the Shop website,
      2. select the form of delivery and method of payment from the forms of delivery and methods of payment specified on the Shop website,
      3. provide the information required for processing of the Order, in particular: the company name, seat or - in the case of natural persons who conduct business or professional activity on their own behalf - the address of residence and email address.
    11. The information on the total Order value shall always be provided by the Seller orally after the whole Order has been completed and the Entrepreneur has selected the form of delivery and the method of payment, or by a message sent by electronic mail. The agreement shall be concluded when this happens.
    12. Before placing Orders in the Shop by telephone or by sending an electronic mail, Entrepreneurs shall be obliged to read the Terms and Conditions.
    13. The Seller reserves the right to refuse to process Orders for Entrepreneurs.
    14. The sales agreement shall be concluded in Polish and its provisions shall correspond to the Terms and Conditions.

VI. Delivery

  1. The delivery of Goods shall be limited to the European Union Countries and the countries of the European Free Trade Association (EFTA) and shall be made to the address indicated by the Customer when placing the Order.
  2. The Goods shall be delivered by a courier company.
  3. In addition, the delivery costs shall be indicated at the moment the Order is placed.
  4. On the Shop websites, in the description of the Goods, the Seller informs the Customer about the expected number of Business Days needed to process the Order and to deliver it.
  5. The deadline for delivery and processing of the order shall be calculated per Business Days, in accordance with Paragraph VII Subparagraph 2.
  6. If there are difficulties with processing of the Order placed by the Entrepreneur, the time of delivery may be extended, for which the Seller shall not be liable.
  7. Together with the Goods, the Seller shall provide a VAT invoice for the delivered Goods.
  8. The costs of release and receipt of the Goods indicated in the Order placed by the Entrepreneur shall be borne by the Entrepreneur.
  9. Upon release of the Goods indicated in the Order placed by the Entrepreneur to the Carrier, the benefits and burdens connected with the item as well as the risk of accidental loss or damage to the item shall pass to the Entrepreneur.
  10. Upon receiving the items, the Entrepreneur shall be obliged to check their condition. If any damage is found or if there are any other reservations when the Entrepreneur receives the Goods, a protocol specifying the reservations should be made in the presence of the Carrier, precisely stating the amount and kind of Goods as well as their damage, in accordance with the procedure applied by the given Carrier, accompanied by photo documentation of the damage.
  11. The Seller shall not be liable for the Carrier’s actions towards Entrepreneurs.
  12. The Seller shall not be liable for any damage arising out of incorrect information provided by the Entrepreneur when placing the Order, resulting from errors in the contact information or the address for delivery.
  13. It is assumed that the person who receives the Goods on behalf of the Entrepreneur is the person authorized by him to receive the delivery and to sign the delivery note on his behalf, and also to perform other actions connected with it.
  14. The Seller shall have the right to terminate the Agreement with the Entrepreneur with immediate effect, if the Entrepreneur once fails to receive the Ordered Goods, if they are delivered by a Carrier, or if they are not collected within 7 days from receipt of the notice indicating that the Goods are ready to receive at the personal pickup point of the Seller. Moreover, the Entrepreneur shall be obliged to pay the costs incurred by the Seller for the failure to collect the Goods, as described in this Subparagraph.
  15. The Seller shall be liable for the defects of the items in accordance with the provisions of the Civil Code, in particular Articles 556 and 5561 -5565 of the Civil Code. The liability for physical and legal defects under warranty shall be excluded for Entrepreneurs.

VII. Prices and methods of payment

  1. The prices for the Goods are provided in GBP and they include all the components, including VAT, customs and other charges.
  2. The Customer may choose the following payment methods:
    1. a bank transfer to the Seller's bank account (in this case processing of the Order shall commence after the Seller sends a confirmation of acceptance of the Order to the Customer, and the Goods shall be sent immediately upon crediting the Seller's bank account and completing the Order);
    2. electronic payment (in this case processing of the order shall commence after the Seller sends a confirmation of acceptance of the Order to the Customer and after the Seller receives the information from the payment processor's system about the payment made by the Customer, and the Goods shall be sent immediately upon completing the Order).
  3. On the Shop websites, in the description of the Goods, the Seller informs the Customer about the time when he must make the payment for the Order. If the Consumer fails to make the payment within the time specified in the previous sentence, the Seller - after a prior ineffective cease and desist letter setting an appropriate deadline - may withdraw from the sales agreement under Article 491 of the Civil Code. If the Entrepreneur fails to make the payment within the time specified in the first sentence of this Subparagraph, the Seller may terminate the Agreement with the Entrepreneur with immediate effect, and the Seller may calculate the statutory interest for each day of the Entrepreneur’s delay in payment for the Order.
  4. For the Goods with the status “in production” and “on request”, when placing an Order, the Customer shall pay an advance payment in the amount of half the value of the Order. The remaining part of the price for the Order shall be paid when the Seller informs the Customer that the Order is completed.
  5. If the Entrepreneur withdraws from the agreement before the Order is completed for the Goods with the status “on request”, the advance payment shall not be returned. For the Goods with the status “in production”, the Seller shall return the advance payment to the Entrepreneur withdrawing from the agreement only if he had been informed about the withdrawal before the Seller provided the information about completion of the Order.
  6. The Seller may apply net prices for the Entrepreneurs.

VIII. The right to withdraw from the agreement

  1. The Customer who is an Entrepreneur shall not have the right to withdraw from the agreement.
  2. The Customer who is a Consumer may withdraw from it without specifying the reason by submitting an appropriate declaration within 14 days. To keep this deadline it is enough to send this declaration before its lapse.
  3. The Consumer may compose the declaration by himself or use the form of declaration of withdrawal from agreement, which constitutes Appendix No. ….. to the Terms and Conditions.
  4. The 14-days’ deadline shall be calculated from the day when the Goods were delivered or - in the case of an agreement for Services - from the day it was concluded.
  5. Upon receipt of the Consumer’s declaration of withdrawal from agreement, the Seller shall send a confirmation of receipt of the declaration of withdrawal from agreement to the Consumer’s electronic mail address.
  6. The right to withdraw from agreement shall be excluded in the following cases:
    1. for rendering services, if the Seller has performed the service in full with express consent on the part of the consumer who had been informed - before the service was commenced - that upon completion of the service he shall lose the right to withdraw from agreement;
    2. for an agreement the price or remuneration for which depends on fluctuations on the financial market that are beyond control of the Seller and that may occur before the lapse of the time allowed for withdrawal from the agreement;
    3. for an agreement where the subject of the service are non-prefabricated Goods manufactured as per the specifications of the consumer or serving to satisfy his unique needs;
    4. for an agreement where the subject of the service are Goods which deteriorate quickly or have a short shelf life;
    5. for an agreement where the subject of the service are Goods delivered in a sealed packaging that cannot be returned if opened, due to health protection issues or for sanitary reasons, if the packaging is opened after delivery;
    6. for an agreement where the subject of the service are Goods which after delivery, due to their nature, remain inseparably connected with other items;
    7. for an agreement where the subject of the service are alcoholic beverages, the price of which was agreed on conclusion of the Sales Agreement, and which may be delivered only after 30 days, and the value of which depends on fluctuations on the market that are beyond control of the Seller;
    8. for an agreement where the consumer expressly requested the Seller to visit him in order to perform an urgent repair or maintenance; if the Seller additionally performs other services than those requested by the consumer, or if he delivers other Goods than the spare parts necessary for the repair or maintenance, the consumer shall have the right to withdraw from agreement as regards the additional services or Goods;
    9. for an agreement where the subject of the service are audio or video recordings or computer software delivered in a sealed packaging, if the packaging is opened after delivery; the delivery of journals, periodicals or magazines, except for a subscription agreement;
    10. for an agreement concluded in a public auction;
    11. for an agreement for rendering services in the scope of accommodation, other than for residential purposes, transport of items, car rental, catering, services connected with leisure, entertainment, sports or cultural events, if the agreement indicates the day or period when the service is to be rendered;
    12. for an agreement for the delivery of digital content which is not recorded on a material carrier, if the performance of the service commences upon an express consent of the consumer before the lapse of the time for withdrawal from agreement and after he has been informed by the Seller about losing the right to withdraw from the agreement.
  7. In the case of withdrawal from a remote agreement, such an agreement shall be deemed not concluded. What the parties have rendered shall be returned in an unchanged condition, unless the change was necessary within the scope of the ordinary management, in particular to determine the nature, features and functioning of the item. The items should be returned immediately, not later than within 14 days. The purchased Goods should be returned to the address of the Seller.
  8. The Seller shall immediately, but not later than within 14 days from receipt of the consumer’s declaration on withdrawal from agreement, return to the consumer all the payments he has made, including the costs of delivery for the Goods. The Seller shall refund the payment with the same method of payment as was used by the consumer, unless the consumer agrees to another way of refund, whereas such a refund shall not generate any cost for the consumer. The Seller may withhold the refund of payment received from the Customer until he receives the returned item or the Customer provides a proof of its return dispatch, whichever comes first, unless the Seller offered to pick up the item from the Customer by himself.
  9. If the form of delivery of the Goods selected by the customer is other than the least expensive, regular form of delivery offered by the Seller, the Seller shall not be obliged to refund to the consumer any additional costs he has incurred.
  10. The Customer shall only incur the direct cost of return of the Goods, unless the Seller has agreed to incur than cost.

IX. Complaints for the Goods under warranty

  1. The Seller shall be liable towards the Consumer under warranty for defects in accordance with the provisions laid down in Article 556 – 576 of the Civil Code.
  2. Complaints arising out of a breach of the Consumer’s rights guaranteed by law or under these Terms and Conditions should be sent to the following address Marmuro® Rafael Białożyt, ul. Kościuszki 227, 40-600 Katowice, reklamacje@marmuro.com.
  3. In order for the complaint to be processed, the Consumer should send or deliver the Goods in question, attaching the proof of purchase, if possible. The Goods should be delivered or sent to the address indicated in the Paragraph 2. hereinabove.
  4. The Seller undertakes to process each complaint within 14 days.
  5. If there are any deficiencies in the complaint, the Seller shall request the Consumer to supplement it as necessary, immediately, but not later than within 7 days from the date when the Customer received the request. The Seller shall refund the delivery costs to the Consumer.

X. Complaints for electronic services

  1. The Customer may complain to the Seller about functioning of the Shop and using the Services. Complaints may be submitted in writing to the following address: Marmuro® Rafael Białożyt, ul. Dworcowa 22, 34-360 Milówka, to the electronic mail address: reklamacje@marmuro.com or via the contact form.
  2. In the complaint, the Customer should indicate his name and surname, address for correspondence, the kind and description of the present problem.
  3. The Seller undertakes to process each complaint within 14 days, and if this is not possible - to inform the Customer within that time when the complaint will be processed. If there are any deficiencies in the complaint, the Seller shall request the Customer to supplement it as necessary, within 7 days from the date when the Customer received the request.

XI. Guarantees

  1. The Goods must possess the guarantee of the manufacturer, Seller or importer.
  2. For the Goods covered by a guarantee, the information regarding the existence and contents of the guarantee, and also the rime for which it has been concluded is always presented in the description of the Goods on the Shop websites.

XII. Settling complaints and pursuing claims for Consumers out of Court

  1. The Consumer has, among others, the following possibilities to settle complaints and pursue claims out of court:
    1. he has the right to refer to a permanent amicable consumer court operating by the Commercial Inspection with a request to settle a dispute arising out of the concluded Sales Agreement.
    2. he has the right to refer to the voivodeship inspector of the Commercial Inspection with a request to initiate mediation proceedings for amicable settlement of the dispute between the Consumer and the Seller.
    3. he may obtain free support for settlement of the dispute between the Consumer and the Seller, using also the support of the poviat (municipal) consumer advocate or a social organisation whose statutory tasks include protection of customers (among others, the Federation of Consumers, the Society of Polish Consumers). The advice is provided by the Federation of Consumers on the toll-free number of consumers’ hotline 800 007 707 and by the Society of Polish Consumers at the email address porady@dlakonsumentow.pl.
    4. he may report his complaint via the European ODR platform available at the address: http://ec.europa.eu/.

XIII. Protection of Personal Information

The Seller collects and processes the personal information of the Customers in accordance with applicable provisions of law and with the Privacy Policy, which constitutes Appendix No. …… to the Terms and Conditions.

XIV. Final Provisions

  1. Any disputes arising between the Seller and the Consumer shall be settled by competent courts in accordance with applicable provisions of the Code of Civil Procedure.
  2. Any disputes arising between the Seller and the Entrepreneur shall be settled by a competent court of jurisdiction proper for the seat of the Seller.
  3. The matters not provided for in these Terms and Conditions shall be governed by the provisions of the Civil Code, the Act on Rendering Electronic Services, the Act on Consumer Rights and other applicable provisions of Polish law.
  4. The content of these Terms and Conditions may be amended. Each Consumer shall be informed about the information available at the homepage of the Shop presenting a list of amendments and their effective dates. The Consumers who possess an Account shall be additionally informed about the changes and presented with their list in a message sent to their electronic mail address. The effective date for any amendment shall fall at least 14 days after its publication. If the Consumer who has an Account does not accept the new content of the Terms and Conditions, he shall be obliged to inform the Seller about it within 14 days from being informed about the amendment of the Terms and Conditions. No acceptance shall result in termination of agreement.
  5. Amendments to the Terms and Conditions referring to Entrepreneurs shall come into effect upon its publication on the Shop websites.